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We inspect all oversized item returns upon their arrival back to our warehouse. We may give only a partial refund of the purchase price if the returned items are not in its new, original and unopened condition. The amount of the partial return varies based on the condition of the items as determined by our sole discretion. We reserve the right to deduct the original shipping charge, and the actual return shipping fee, which generally ranges from $100 to $700+ (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.
Additionally, you will be responsible for paying the original shipping fee, and the return shipping fee if we receive an oversized item return for any of the following reasons:
- You refuse a delivery without inspection
- You miss a delivery appointment
- You return a non-defective or undamaged product
*You must initiate return within 14 days of delivery. We must receive your item within 30 days of delivery and RMA must be approved before a return can be sent back.
Please contact Customer Care immediately to set up a return.
Q: I've returned my item. How soon will I receive my refund?
If you are returning for a refund to your original payment method, you should receive your refund within 2 weeks of the carrier receiving your item.
NOTE: Return shipping may be deducted from the amount of your refund if the reason for the return is not the result of Skutchi Designs error.