Shipping Policy

The Shipping Policy information listed on this page should be considered accurate and up-to-date. However, you should call us prior to ordering if you have any questions or concerns not answered below. 

Delivery Procedures:


  • The consignee is responsible for confirming the freight being delivered is theirs and to notate any loss or damage on the delivery receipt.


  • If there are multiple locations within your company, confirm this is being delivered to the correct on-site location.
  • Please check the labels on all units to be certain they are yours and check for shortages as goods are being unloaded.
  • Be sure to keep the shipment together until unloading is complete in case a recount is necessary.


  • Any shortages must be noted on the delivery receipt before signing for the shipment.


  • Freight must be inspected for visible damage and any obvious damage must be noted on the delivery receipt at the time of delivery.
  • When recording the damage, please note “damaged” only and try to avoid general or generic terms such as “box bent” or “torn”. This type of notation does not provide adequate support for your claim. Check all sides of the shipment. Look for tears, holes, stains, water, or anything to indicate damage.
  • Please note: A notation of “subject to inspection” by itself is not considered a valid notation of loss or damage and will be handled as concealed damage.


  • This is a damage that is discovered after delivery. This must be reported to SKUTCHI Designs Inc. within three business days.
  • Product and packaging must be held until a claim has been concluded with the freight carrier.
  • Once pictures are received new parts will be sent.


Commercial Delivery:

Shipped as freight (Dock to Dock) unless otherwise expressed by customer. If a dock is not available, please notify us to make special arrangements. A liftgate will be added to your order if a dock or forklift is not available. If a redelivery is needed, customer is responsible for additional fees associated with this.

Residential Delivery:

Please specify if items are shipping to a residential location. There will be additional fees associated with residential deliveries. A liftgate will be ordered if item(s) are over 100Ibs. If a redelivery is needed, customer is responsible for additional fees associated.

Small Package Delivery:

These will typically ship via UPS, FedEx, or USPS Ground. Depending on the size, shipments where any single package is less than 100 pounds or the dimensions will allow us to deliver by UPS, FedEx, or USPS. These carriers bring the items right into your office or home and if for some reason you are not available, in most cases they will leave the product without a signature. If not, they will either automatically redeliver or leave specific instructions on how to arrange redelivery. The date range indicated on your order confirmation will allow you up to 1 week for transit time from date of shipment.

White Glove Basic Delivery:

Large, fragile or heavier items requiring special handling will deliver via a national furniture delivery service or carrier that supplies these services. The delivery service or carrier will call before the delivery to arrange a day and approximate time of delivery. They will deliver the product to your room of choice. A signature will be required. The date range indicated on your order confirmation will allow you up to 3 weeks for delivery and installation.

White Glove Service Levels:

  • 1st Level: Delivery across the threshold (does not include debris removal or placement in room).
  • 2nd Level: Up to two flights of stairs and placement in room of choice (does not include debris removal).
  • 3rd Level: Up to two flights of stairs, placement in room of choice, unpack, debris removal and up to 15 minutes of assembly without tools.
  • 4th Level: Up to two flights of stairs, placement in room of choice, unpack, debris removal and up to 30 minutes of assembly with wrench and screwdriver.2nd

Delivery Time:

We work very hard with our suppliers and warehouses to minimize lead times at all levels. For items shipping by truck or small package carriers, we allow up to 1 week for transit time. On White Glove shipments, we allow up to 3 weeks for transit due to the special handling required on these deliveries. Special or custom orders can take between 4 to 12 weeks for delivery. The delivery dates shown on your acknowledgement reflect both the time it takes us to ship the product and the transit time depending on the method of transportation. Should you have an immediate need for an item, please call one of our sales specialists at 1-888-993-3757 ext. 301. We will be glad to help you select products that can ship on priority basis.

In the event of shipping damage or if there is any problems with the packages being torn, ripped, or if any noticeable damages are apparent you must write this on Bill of Lading. If this is not signed as damaged at time of delivery, we can not cover damages.


Items requiring assembly are typically noted as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture costs much less than you would expect to pay because you do the final assembly, and shipping charges are lower due to smaller/flat packages. Assembly is simplified with the use of cam locks and usually requires only a screwdriver to complete. If assembly becomes an issue for you on any product, simply contact us at 1-888-993-3757 ex.301 and we will direct you to a local installer for assistance.

Order Cancellations and Changes:

If you find the need to cancel an order or change an item, color, size, shipping address etc. please call us as soon as possible at 1-888-993-3757 ext.301. If order has been pulled, boxed or is ready to ship, additional costs may apply. We will be glad to accommodate your request providing the order has not shipped.

Free Shipping Program:

Items which are included under our free shipping program are dock to dock for businesses only. Limited access deliveries (military bases, schools, residential, etc.) and value added services (lift gate, appointment, etc.) may incur additional charges. Free shipping is limited to the continental U.S. (Hawaii and Alaska not included).